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title: Web Hosting Refund Policy
description: 
---

## Money Back Guarantee

Updated: May 26th, 2017.

New orders are covered by our 14-day 100% Money Back Guarantee.

You are entitled to a full refund if all of the following apply:
 * You claim your refund within 14 days of your order date.
 * It is the first order made on your account (e.g. renewals do not qualify).
 * You have fully complied with our [Acceptable Use Policy](/en/web-aup) and [Terms of Service](/en/web-tos).
 * You have used less than 5GB of bandwidth.
 * You have not previously claimed a refund from us under this policy (e.g. for another account).

## Questions?

Please do not hesitate to contact us for more information.